Election 2020: Telecoms Chamber Confident of Stable Network Quality
The Ghana Chamber of Telecommunications has assured, that its members are taking the necessary steps and measures to provide resilient network quality across the country as the nation heads to the polls on December 7, 2020, and the festive season.
The assurance from the industry association follows individual network audit assessments undertaken by its members.
The outcome of the audits, according to the Chamber has led to numerous deployments and actions to ensure a stable network across all areas with potential mass gatherings.
The industry is also expected to partner with law enforcement agencies to facilitate patrol of fibre infrastructure routes across the country. Similarly, the Chamber, through the National Engineering Coordinating Team (NECT), is engaging the road agencies to suspend all construction works around routes where critical utility infrastructure exists for the next 2 weeks to safeguard the country from potential network disruptions.
Chief Executive Officer of the Chamber Dr. Ing. Kenneth Ashigbey mentioned that: “these collaborations are to cement our efforts towards building a resilient network to support and augment Ghana’s electoral process. We have in place secure and resilient systems to aid the seamless transmission of data and we are fully committed to the process, providing transparency to all our stakeholders to build upon the trust from previous years.”
Beyond the elections, the industry is set to implement other critical interventions to support the yuletide season.
“Customers are entreated to make use of the 24/7 digital channels, 24hr call centre routes, as well as the round-the-clock service centres which will operate extra hours to support general customer care experience. The mobile industry is committed to strict adherence of all its license obligations and so we will be working closely with our regulator, the National Communications Authority (NCA) during this unique period.”
The Telecoms Chamber further implored the public to stay safe and continue to adhere to all COVID-19 protocols.